1 | P a g e P r i v a t e & C o n f i d e n t i a l © S c o p e S y s t e m s P t y L t d 2 0 1 7 Position Description - Consultant - Service Delivery - March 2024Position DescriptionTitle Consultant - Service DeliveryManager Manager - Service DeliveryDepartment Service DeliveryIncumbent NADate July 2024Billable Target 100 hours per monthAdditionalRequirementsOut of hours contact- you may be required from time to time to work outof normal business hours in relation to urgent or critical customermatters. The SS-063 TOIL policy covers recognition or payment of thesehours worked. Additionally, Extra Ordinary Commission Payment will bepaid for Project Managers, Consultants in Service Delivery andConsultants in Infrastructure.On call - you will be required to be on-call as per the on-call schedule.The SS-065 On-call Allowance policy outlines how on-call isremunerated.Travel - you may be required to travel to customer sites which will requireworking out of hours. Scope Systems acknowledges this throughpayment outlines in SS-068 Travel Allowance policy.Primary PurposeThe role of Consultant - Service Delivery at Scope Systems is a technical position within the ServiceDelivery Department. Consultants provide high-level consultative services to customers on bestpractice implementation of ERP solutions, by applying specialized knowledge of ERP software andindustry knowledge. This includes configuration of the ERP to confirm with customer's businessprocesses/data and IT infrastructure.Consultants demonstrate a high level of analytical skills, offering cutting edge, yet practicalsolutions to customers whilst complying with project charters set for the Service DeliveryDepartment.Key Working RelationshipsInternal Manager To escalate issues, keep informed, advise andreceive instructions2 | P a g e P r i v a t e & C o n f i d e n t i a l © S c o p e S y s t e m s P t y L t d 2 0 1 7 Position Description - Consultant - Service Delivery - March 2024Internal Service Delivery Consultants Work collaboratively to contribute to achievingthe team's business outcomesExternal Customers/Suppliers Provide practical and cost effective solutionsto issues and requirementsOur ValuesWE PUT CUSTOMERS FIRSTWe are committed to placing our customers at the heart of everything we do. We strive tounderstand their needs, exceed their expectations, and build lifelong relationships with them. Ifyou are not helping a customer, you are helping someone who is helping a customer.OPERATE WITH INTEGRITY AND HONESTYEvery decision is based on a foundation of integrity and honesty, and this is never compromised.We give honest advice in the best interests of our customers, and we never waver in upholdingour ethical principles.DEMONSTRATE RESPECTWe respect the trust customers bestow on us and all matters which are confidential. We respectand value diversity and make the time to understand each other and to ensure we operate as oneteam. We respect differences in opinions and have an open mind to learn and we respect theplanet and implement sustainable approaches to operating Scope Systems' business.INNOVATE THROUGH COLLABORATIONEnsuring that in everything we do, we continue to seek progressive innovation and providecontinuous and evolving value to our customers and stakeholders through technology,partnerships, or ideas. We are not just selling ERP software; we are building a community of agileteams, empowered to unlock their full potential together.DutiesProject Implementations and Upgrades Deliver a high standard of technical work according to customer requirements as outlinedin the Project Charter or Statement of Work. Implement the Scope Systems' ERP solution at customer's premises which may requireextended periods of travel. Facilitate customer workshops to scope the technical components of the implementationor upgrade. Design and map of data for customer conversion. Undertake QA and testing of specifications of changes/enhancements. Research and resolve customer issues and creating solutions. Escalate issues to the Development team for resolution and patches. Deliver pre-designed ERP training to customers.3 | P a g e P r i v a t e & C o n f i d e n t i a l © S c o p e S y s t e m s P t y L t d 2 0 1 7 Position Description - Consultant - Service Delivery - March 2024 Undertake complex P1/P2 customer support issue resolution. Ensure customer satisfaction through ongoing communication with customers asappropriate. Share best practices with other consultants. Provide regular feedback as appropriate to the Manager - Service Delivery. Other duties in accordance within the incumbent's skills and knowledge.Qualifications, Skills and CompetenciesMandatoryBachelor of Business/Commerce or Information Technology or significant experience workingwith the GLExperience with Pronto Xi or previous versionsExperience with Pronto financial modulesPractical knowledge of business, accounting and financial practicesDesirableDemonstrated experience implementing ERP implementationsDemonstrated experience implementing innovative and creative ideas to solve financial issuesExperience with payroll, warehousing and/or manufacturing Pronto modulesExperience working within the mining industryExperience conducting trainingExperience writing technical documentationSkills and AbilitiesHighly developed analytical and problem solving skills - is able to analyse numerical data intocomponent parts and identify patters and relationshipsExcellent written and verbal communication skills - speaks fluently, expresses opinions and is askilled public speaker. Has experience with preparing technical documentation, writes clearlyand succinctly in a well-structured way and pays attention to detailExcellent interpersonal skills, has honed persuasive and negotiation skillsIs able to create novel and innovative solutions for customers based on their knowledge andproduces a range of solutions to problemsIs highly organised and able to balance competing priorities whilst remaining calmAble to work in a team environment or work independentlyShows initiative, commitment and self-motivation. Able to take responsibility for actions,projects and people and initiates and generates their own activityProven common sense and attention to detailAssociate level capabilities from the Organisational Capability Framework
Professional Search Group
