Service Centre Support

Pinkenba, QLD
Permanent
Full-time

28 days ago

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: AU- Secret (NV1)TRAVEL: Yes, 10% of the TimeDescriptionYour Role:As our Service Centre Support you will provide professional, customer focused, and technical support across a broad array of stakeholders, you will also be responsible for

Managing company mobile devices via MDM platforms.
Ensuring functionality of new hardware.
Troubleshooting technical issues.
Providing support across various projects
Deploying and Troubleshooting software updates

About You:As a member of our Service Centre Support team you will have experience in navigating multiple priorities whilst also being able to effectively manage stakeholder's expectations. You will have:

A certificate IV or Higher-level IT Qualification.
Working Knowledge of Windows (Version 10 & 11) and Microsoft Suite

Experience with hardware platforms (Laptops and Mobile devices)
Customer service and solutions focused
Strong Communication skills

Desirable but not essential:

Previous experience in IT Support role

Working Knowledge of IT Ticketing systems
Understanding of Defence environment

What we Offer:We have built our benefits to help you define your possible.

18 weeks paid parental leave

Flexible Working Options including - Hybrid Working, 9-day Fortnights, Volunteer leave, Varying start and Finish times to suit your family needs.

2 Weeks Paid Reservist leave

Health, Wellbeing and Generous Employee discount programs

Additional purchased annual and salary packaging option

Ongoing career progression opportunities- leadership development, education support, ongoing career growth through internal movement

Who we are:At Northrop Grumman Australia, we have been defining possible for the ADF for over 20 years. Our commitment to safeguarding Australia’s future by delivering pioneering technology is only matched by our commitment to building a great place to work and supporting each other.Everyone Matters:Wherever you are in your career, we have a range of policies and initiatives in place to help you define possible based on your individual needs. A variety of initiatives support STEM education, veterans, communities and the environment. And our thriving Employee Resource Groups also enable our people to share common interest in such areas as veterans, gender and young professionals.What's Your Possible?As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification

Northrop Grumman

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