Great opportunity for a proactive and enthusiastic individual with excellent customer service skills to join the team!
Great opportunity to join a market leader
9-month fixed term full time role based in Kwinana
CSBP Fertilisers - We’re here for better growthAt CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth – for our people, growers and communities.Agriculture has come a long way, over 120 years, and CSBP Fertilisers have been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting-edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities.CSBP Fertilisers is proud to be a part of Wesfarmers Limited, one of Australia's largest publicly listed companies. Wesfarmers Chemicals, Energy and Fertilisers (WESCEF) portfolio of businesses supplies fertilisers that enrich the crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies are known for positive culture, commercial success, and business growth opportunities. WesCEF has operations around Australia and employs around 1,500 people nationally.About the Role:In the role of Customer Sales Administrator you will be a key contact for the Area Managers, Customers, Carriers and Distribution Agents. This role is to develop and maintain strong relationships with the key stakeholders within the customer’s account and to provide a professional service throughout the customer’s ongoing business requirements.We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact in our growing business.Your key responsibilities will include:
Proactively provide full customer account management / Administration
Ensure that the customers collections are aligned to requested delivery dates.
Provide after sales assistance, pricing
Conduit for the credit application process
Manage Service requests entry and resolution.
Key contact and account management of the districts customers.
Provide Area Manager Assistance
Ensure delivery of the product is despatched in a timely manner
Provide Administration Support to the Services Team, raising Supply Orders and processing invoices.
Do you have a mixture of the following skills and experience?
Strong systems experience in Microsoft Applications, ERP (JDE) and CRM
Ability to Problem Solve
Ability to Manage Customer Difficulties
Strong Interpersonal and communicative skills
Strong organisation skills with the ability to handle and prioritise multiple tasks
Ability to prioritise workloads to meet deadlines.
Must be self-motivated, and able to cope with stressful situations
High attention to detail and problem solving capability
Why Wesfarmers Chemicals, Energy and Fertilisers (WesCEF)?Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results.We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.Applications close: 5pm AWST 28th April 2024We reserve the right to commence the recruitment process prior to the closing date. It is recommended to apply as soon as possible.#LI-POST
