Business Development Manager

• Oversee the daily operations of the department, ensuring optimal performance in handling inbound customer contacts and team productivity.
• Manage compliance and governance activities, including data confidentiality, privacy requirements, and Financial Services obligations.
• Develop and maintain inbound and outbound contact processes to ensure a premium customer experience aligned with a luxury brand.
• Facilitate training sessions for associates to enhance their skills and knowledge in meeting customer needs.
• Ensure accurate recording of all customer interactions in CRM systems and tools.
• Provide regular reporting on contact activity, sales results, and customer feedback to inform strategic decisions.

• Deliver professional and customer-centric support to inbound customers and prospects, leading by example in premium service standards.
• Implement effective follow-up processes to manage enquiries and opportunities at a premium level of service.
• Collaborate with key stakeholders to ensure comprehensive product and service knowledge is available to customers and prospects.
• Drive continuous improvement initiatives to enhance the customer and dealer experience.

• Tertiary Qualification/Degree in Commerce/Business or equivalent.
• Previous experience in customer contact, product, or sales roles.
• Stakeholder management experience preferred.
• Experience in Financial Services and/or OEM Automotive environment desirable.

• Excellent communication skills, both verbal and written.
• Strong analytical capability to identify customer insights and drive lead generation.
• Proficiency in presentation skills to senior audiences.
• Proven ability to work cross-functionally and influence change at both leadership and operational levels.

Veritas Recruitment