Administration / Customer Service Officer
Cleanaway
- Bibra Lake, WA
- Permanent
- Full-time
Work type: Permanent - Full Time
Location: Bibra Lake
State: WA
Categories: Administration, Customer ServiceAbout usCleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. , built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions and value for money for our customers.Our Benefits:
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network
- Employee share program
- Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.
- Inbound & Outbound calls to clients for orders, invoicing queries, and other CS related matters.
- Proactively handle internal and external customer queries via phone, web, and email.
- Manage customer complaints to resolution, following set procedures.
- Maintain accurate records of customer interactions, quotes, and transactions in the CRM system.
- Undertake invoicing tasks as assigned.
- Maintain our CRM Database of customer information.
- Work with our customers to help make a sustainable future possible.