Case Manager, Pre & Post Release

Australia
$90,188 per year
Permanent
Full-time

6 days ago

Full Time, Permanent Role
Location: Katherine, NT
Salary: $90,188 + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need

Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Find out more and .Your opportunityWe are seeking a dedicated Pre & Post Release Case Manager to join our team in Katherine, supporting individuals as they transition from correctional settings back into the community.In this role, you will provide intensive, person-centred case management, helping participants achieve personal goals, secure stable housing, strengthen social and family connections, and access the services they need to thrive.This position offers the opportunity to make a tangible difference in people’s lives by guiding them through meaningful, evidence-based interventions while contributing to a collaborative, supportive, and culturally aware service environment.Your key responsibilities will be to:

Develop and implement holistic, strength-based individualised case plans for participants, including referrals to supplementary services.
Assist participants in transitioning from correctional settings into the community, including securing accommodation, building life skills, and strengthening social connections.
Apply specialised knowledge to manage complex participants and support positive behavioural and personal outcomes.
Respond to referrals, undertake initial registrations, formal assessments, and evaluate participants’ suitability for support.
Contribute to the planning, coordination, and delivery of training programs and activities aligned with participant needs and program guidelines.
Build and maintain effective relationships with internal teams, external service providers, and community stakeholders to improve participant outcomes.
Maintain accurate participant records, complete reports and data entry, and ensure compliance with Mission Australia protocols and statutory requirements.
Undertake occasional travel by road, including to remote locations, to meet participant and program needs.

Requirements for success

Relevant degree with at least 1 year of experience, or Associate Diploma with relevant experience, or equivalent expertise gained through substantial industry experience.
Ability to obtain and maintain security clearance to access Northern Territory Correctional Centres.
Experience working with diverse participant groups, particularly Aboriginal and Torres Strait Islander communities, and understanding cultural protocols.
Experience in justice or community services sectors, including trauma-informed, person-centred approaches.
Ability to manage a complex caseload and provide specialised interventions.
Strong knowledge of statutory requirements and ability to maintain program compliance.
Excellent engagement, listening, and relationship-building skills with participants and stakeholders.
Well-developed written and verbal communication, including administrative and reporting skills.
Positive, person-centred approach with belief in individuals’ capacity to grow and self-right.
Professionalism, including maintaining boundaries and ethical practice.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefits

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via

) * Free external, confidential counselling and access to

Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atHow to applyClick ‘Apply’ and send your application today!As a committed employer, we will respond to your application.Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

Mission Australia

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