Operations Coordinator
Woolworths Group
- Sydney, NSW
- Contract
- Full-time
- 6 month - Fixed term contract
- Sydney - Hybrid working
- Be a part of a purpose-led business focused on reducing food waste
- Providing a seamless in-app experience to list produce that may be in excess or out-of-spec.
- Connecting growers and buyers through a new sales channel offering a seamless experience with transactions, requests and offers.
- Offering a simple, and secure platform to transact and make payments through the Refresh:Food platform.
- Automating logistics of produce from sellers to buyers, regardless of location across Australia.
- Develop your career in an organisation that gives you the time and space to think creatively and strategically
- Feel supported and empowered by your leaders
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- Moderate, coordinate and input daily listings, transactions (including delivery), requests and offers while ensuring a best-in-class experience
- Be the point-of-contact for growers and buyers who may need support while resolving issues by phone, email and chat
- Assist buyers, growers and logistics providers resolve any disputes that may arise
- Maintain relationships with external businesses such as external logistics providers
- Work with the Head of Sales Operations and General Manager of Operations to develop and implement new operational processes and systems
- Provide cross-functional support including meeting coordination, minute taking and data input and review
- Follow standard operating procedures, including escalation procedures
- Manage and contribute to the knowledge base of issues and resolution
- Create and maintain support process documentation
- Provide feedback to Operations, Product and Design teams for any product fixes or common questions / issues
- 2+ years in a customer-facing support role. B2B experience is highly regarded
- Outstanding interpersonal skills focused on delivering exceptional experiences
- Excellent problem solving and conflict resolution skills
- Experience communicating with external partners and service providers preferred
- Experience using customer support tools (such as softphone technology)
- A team player who is willing to roll up their sleeves to get the job done
- Ability to quickly learn about new platform features as they are released, in preparation for customer support
- Detail oriented and organised, with high levels of initiative
- Data literate including basic knowledge of Google Sheets (or Excel)
- Passion and interest for sustainability and solving the problem of food waste