Customer Support Centre Representative

Sydney, NSW Tempe, NSW
Permanent
Full-time

23 days ago

Customer Support Centre Representative"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationSydney (Tempe)Employment typeFull Time PermanentDepartmentCustomer RelationsDeadline2025-09-06You already applied for this job.Candidate profile (title) Our team within IKEACandidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.Key responsibilities (title) What you need to knowKey responsibilities (text) Working at IKEA has its benefits and rewards:

$27.35 base hourly pay rate
Above award rates and penalty rates (including Sunday and Public Holidays)
Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Position type: Temporary (6 months) Part-time, 50-60hrs/fortnight
Internal job title: Resolutions Generalist
Work location: Customer Service Centre (RCMP), Tempe NSW.
Working hours: availability required between 7:00am to 10:00pm (AEST) weekdays and alternating weekends.

Recruitment Process Overview
Video interview: If shortlisted, you may be invited to complete a short video interview.
Group interview: Next step is an in-person group interview on Wednesday, 20 August.
Start date: If successful, your journey with IKEA begins on Monday, 1 September 2025.
Training: Full-time availability is needed for the first 4 weeks (Mon-Fri, 9am-5pm). After that, you'll receive your regular roster.Team vision ( title) About this work areaTeam vision (text) As a Customer Support Centre Representative your responsibilities will include, but are not limited to:

Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.

Let's connect Who you areLet´s connect As a Customer Support Centre Representative, you are:

Proven experience in a customer service role, particularly in retail or aftersales services is highly valued.
Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
Good attention to detail along with the ability to remain composed when working under pressure.
Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
A team player with a 'Togetherness' mindset but also be also to work independently and find solutions.
The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

Local section (title) We need people like youLocal section (text) At IKEA, work is so much more than a job. Come join us!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

IKEA

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