The Case Management Officer is responsible for supporting WorkCover WA Arbitrators by liaising with parties involved in matters before the Arbitration Service to assist with the administrative aspects of the arbitration process.The position is responsible for the delivery of a variety of tasks, including:
Liaison with external parties involved in matters before the Arbitration Service to provide advice on arbitration processes, practices and procedures;
Provision of case management support to Arbitrators, including the scheduling of hearings (both in-person and remote);
Obtaining relevant information from parties to support the timely and efficient resolution of disputes; and
Ensuring procedural compliance with the Workers Compensation and Injury Management Arbitration Rules 2024.
To be successful in this position prospective applicants should possess:
Experience in, or ability to learn, case management procedures and arbitration processes.
Demonstrated ability to constructively work independently, and as a member of a team, to achieve outcomes and meet targets in an environment of competing timeframes
High-level communication and interpersonal skills with the ability to communicate persuasively to bring about cooperation.
Well-developed analytical skills with capacity to understand and apply legislation.
Experience working in, or the ability to learn to work in, an electronic or digital environment using Office 365 or similar
A full statement of duties for the position can be found in the attached Job Description Form (JDF).Applicants assessed as suitable during this selection process may be appointed to other similar vacancies that occur throughout the Agency over the coming 12 months.About WorkCover WAWorkCover WA is responsible for regulating and administering the workers’ compensation scheme on behalf of the government and community of Western Australia. We work with employers, workers and service providers to achieve a contemporary workers’ compensation scheme that is fair, accessible and affordable. Our goals are built around leadership, strategic scheme management, and building an agile and innovative organisation.We continuously seek to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. WorkCover WA encourages people who are representative of the broad Western Australian community to apply.Some of the benefits our employees enjoy are:
Professional development opportunities
Access to our on-site fully equipped gym and facilities
Parking at our offices in Shenton Park
Parental leave – 14 weeks paid and up to 38 weeks unpaid
Four weeks (20 days) annual leave for each year of
Ten public holidays and up to three public service holidays per
Further information about the PositionFor further information about this position, please refer to the attached JDF.You can also obtain more information about the role expectations and responsibilities by contacting Mr James Adair, Case Management Coordinator on (08) 9388 5652.Selection MethodologyA variety of assessment methodologies may be used throughout the recruitment process, including:
Interview
Skills assessment
Aptitude testing
Psychometric testing
Referee checks.
The successful applicant will be required to complete a National Police Clearance.We are an inclusive workplace that genuinely values diversity of thought, perspective, and experience. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.Applying for the PositionYou can submit your application for this position via the ‘Apply for job’ button at the bottom of this page. Your application should include the following documentation:
A current and comprehensive curriculum vitae that outlines;
your skills and working experience
details of two referees who can attest to your skills and experience
A written cover letter, of no more than three pages, outlining the relevant skills and experience you possess with reference to the selection criteria for the role (as per the attached JDF).
