Cluster Commercial Director

Cairns, QLD
Permanent
Full-time

10 days ago

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.OBJECTIVES OF THE ROLEAs the Cluster Commercial Director you will be responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the three Cairns Hilton properties.What will I be doing?This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team (RMCC), Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Hotel Manager, General Manager and the Cluster Commercial Director.The Cluster Commercial Director is a role model and develops teams and individuals in these functions whilst being a key business partner to the General Manager/Hotel Manager. They support the hotels in deriving the most value from Hilton Worldwide Sales teams. The Cluster Commercial Director's role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our owners and key stakeholders.The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in rooms, meeting spaces, outlets, or other revenue departments. Driving overall fair market share results and gaining an unfair share through disciplined execution of commercial activities.A Cluster Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop, and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure. Specifically, a Cluster Commercial Director will perform the following tasks to the highest standards:

Directly accountable for driving the top line budget and forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available.
Deliver as a minimum the budgeted revenues across all revenue streams, including but not limited; all rooms, GC&E, F&B, and Spa with a control on cost of sale, route to market, channel shift, and marketing/e-commerce opportunities.
Work with the General Manager/Hotel Manager, Cluster Director of Finance, to ensure profits are maximized in line with TGOP and EBITDA targets set.
Ensure business review guidelines (current to + 5 years) all pricing & rate quotation strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
Support various on-property, Regional Commercial Director, Regional Director of Sales, and Area Marketing teams in coordinating marketing, sales, and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to the hotels’ performance.
Support the RMCC Revenue Manager to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
Develop and maintain strong relationships with all stakeholders, owners, resort teams, HWW matrix support teams to ensure commercial benefits to the resorts.
Presents commercial strategies to regional team, owners, and key stakeholders.
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
Keeps in touch with market trends and reviews/amends strategies accordingly in line with the evolving market conditions.
Participate in the leadership activity of the Hotel and Region.

What are we looking for?The successful candidate for this role will bring:· Minimum of 5+ year’s hospitality/travel industry experience in a senior revenue generating or commercial services role.· Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.· 3+ experience working in a collaborative/matrixed environment.· 3+ years working with departmental financial data to make strategic/tactical decisions.· 3+ years of experience evaluating and identifying business opportunities for a business.· At least 3 years of experience managing a sales or commercial team.· Experience in multiple disciplines with knowledge of Sales, Revenue management, Marketing and E-commerce.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

Apply Now