Guest Relations Agent (Coach Driver)

Hervey Bay, QLD
Permanent
Part-time

1 month ago

About the RoleAs our trusted Guest Relations Agent, your role will primarily be to pick up and drop off K'gari Explorer Tour guests. You will be required to greet all guests, assist with their luggage and create a wonderful first and last impression on arrival and departure from Kingfisher Bay Resort. The Guest Relations Agent (GRA) is the first and last person who will interact with the guests and are expected to provide and maintain exceptional customer service. Their goal is to ensure all guests have a great start and finish to their visit. This is a unique opportunity (and position) as you will be required to work a variety of shifts including some split shifts, e.g. 6am - 9am, 5pm-7pm, approximately 4-5 hours per day and on a roster of 4 days on / 3 days off. It is a permanent part-time.About YouDo you have what it takes? Are you a people person who really enjoys driving? We are in search of motivated local drivers who already have their MR Licence and Drivers Authority. You are ready to join our diverse team of tourism lovers and are passionate about supporting the Kingfisher Bay Resort Group.Key Responsibilities

Drive our well recognised branded buses/vans/cars to pick up and drop off guests from various locations
Meet and greet all guests, assist with their luggage and deliver luggage to the barge at River Heads
Pack the luggage truck for departing barges
Liaise with our Vessel Masters and Cruise Directors / Deckhands for the safe loading and unloading of vessel
When requested assist the Mainland office with check in, check outs, answering incoming calls
Washing and cleaning buses, and trucks on a regular basis
Daily Vehicle Checks
Abide by all Workplace Health and Safety rules and regulations at all times
Any reasonable additional duties as directed

Skills, Qualifications & Experience

A valid manual MR licence – essential to the role
A valid Drivers Authority – essential to the role
Exceptional time management skills
Excellent communication skills and interpersonal skills.
Demonstrated experience in a similar role
A positive attitude and a passion for delivering excellent customer service.
Strong computer skills

The Benefits - conditions apply

$1000 Annual SeaLink employee travel allowance
Free Island 4WD bus tours
Free ferry transfers to and from the island
In-house training and opportunities for career development.
A friendly and supportive work environment.
Discounts on SeaLink products and services.
The opportunity to work with a dynamic team in a picturesque location.

How to ApplyClick APPLY and upload a copy of your resume. It's that easy!About usK'gari is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion

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