Motor Claims Consultant - Fast Track

Brisbane, QLD
Permanent
Full-time

2 months ago

Job Description:IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewYour RoleWe currently have exciting opportunities to join our Motor Claims - Fast Track team on a permanent full-time basis. We offer flexible hybrid working arrangements with WFH and working from our Brisbane CBD office.
How you'll make an impactYou will add value to Gallagher Bassett across the following:

Be responsible for your own portfolio of Motor Claims
Manage the entire life cycle of the claims process end to end
Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service
Review and understand claim documents and reports to make coverage decisions
Liaising with government agencies, contractors, repairers and loss adjusters via phone and email to provide excellent customer service and expediate the claims to closure
Resolve complaints in accordance with company guidelines
Achieve monthly quality and productivity targets

About youWe’re interested in hearing from people who possess:To excel in this role, you will be a passionate and proactive individual who thrives in a busy yet rewarding environment.

Minimum 2 + years Motor Insurance experience
Excellent interpersonal, spoken and written communication skills
PC literate – Database and Microsoft Office
Outstanding organisational and time management skills
A self-motivated individual with the ability to work autonomously

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

Flexible work arrangements – including WFH
Paid Parental Leave
Paid Birthday leave
Opportunities for ongoing education and development
Service recognition awards
Employee assistance program for yourself and immediate family members
Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GBGallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1700 staff.GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!To be considered for this opportunity you must have the right to live and work in Australia when applying.Agency applicants will not be considered for this role.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...

We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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