BCC Cinemas Capalaba – Duty Manager

• Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
• Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
• General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
• Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
• Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
• Cinema programming skills and knowledge.
• Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
• Demonstrates awareness of and understanding in the applicable industrial award.
• Operates flexibly between work areas.
• Responsible for all primary cash handling and associated procedures.
• Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
• Maintains up to date Senior First Aid Certificate.
• Maintains up to date RSA Certificate (where applicable).
• A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
• Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
• Manual running of sessions.
• Ingest content via TMS & Local Server.
• Manually transfer content.
• Manually change a session and session time.
• Server storage content & SPL clean up.
• Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
• Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
• May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
• Event/BCC TV Updates, BGM (Background Music).

• Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
• Competently oversees training and supervision of Levels 1 and 2.
• Implement and communicate effectively with cinema teams any campaigns or events.

• Responsible for day-to-day cash control including balancing of safe and cash registers.
• Understand and apply quality control techniques.
• May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures.
• Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
• Holds competency in preparing nightly, weekly, and monthly accounts for HQ.

• Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
• Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
• Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.

• Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
• Follow time limits set by support centre or General Manager/ Assistant General Manager.
• Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B planograms.
• Demonstrate proficiency and knowledge in Promotions and C&E (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E functions.

• Current Cinema Worker Level 2 with detailed supervisory experience
• Above average level computer literacy
• Retail, Food and Beverage, Cash Handling experience
• First Aid Certificate
• RSA

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

EVT