Senior Claims Consultant
TAL
- Melbourne, VIC
- Permanent
- Full-time
- Provide support to the team, providing guidance on the claims management process, procedures, contract requirements, role modelling effective case management. Provide claims strategy sign off within delegation limits.
- Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner.
- Ensure accurate claim assessment in line with policy terms and conditions.
- Gathering and interpreting relevant information to form an appropriate claims strategy.
- Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner.
- Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders.
- Provide support to the team, through guidance on the claims management process, procedures, contract requirements.
- Role modelling effective case management and best practice portfolio management.
- On an as needs basis support the Team Manager with the development of less experienced Claims Consultants.
- Delivering exceptional customer service.
- Demonstrated experience in a similar role (involving life, lump sum, trauma and income protection claims assessment) in the Financial Services/Insurance Industry.
- Relevant tertiary qualifications in a related field (Desirable)
- Ability to build rapport and empathy with customers during difficult times
- Medical, vocational or rehabilitation background (Desirable)
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.