Guest Relations Supervisor
Shangri-La Hotels & Resorts
- Australia
- Permanent
- Full-time
- Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
- Train and mentor front desk staff, providing guidance on guest service standards and procedures.
- Handle guest inquiries, concerns, and complaints promptly and effectively.
- Maintain accurate records of room inventory, reservations, and financial transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with managing room allocations, rates, and availability.
- Monitor and optimize guest satisfaction scores through proactive measures.
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Previous experience in a supervisory role in a hotel front office department or similar.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using hotel management systems and software.
- Excellent organizational and time management skills.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Flexibility to work various shifts, including weekends and holidays.
- Customer service-focused mindset with a genuine desire to exceed guest expectations.