Continuous Improvement Coordinator
- Cairns, QLD
- Permanent
- Full-time
Position type Flexible full-time
Occupational group Auditing & Compliance
Classification AO6
Workplace Location Cairns region
Job ad reference QLD/EWOQ658573
Closing date 18-Sep-2025
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 6 Months to 3 April 2026, possible extension
Contact person Melissa Roelofs
Contact details 07 3212 0645
Access theTo achieve this, the successful candidate will:
- Contribute to the ongoing development and refinement of EWOQ's QA approach
- Manage and review the quality and consistency of data, case management and administrative decisions, integrating elements of customer satisfaction and feedback into business improvement and existing performance development strategies.
- Manage the continuing process of monthly data checking and case audits and the provision of feedback to leaders for the purposes of coaching of their individual team members.
- Contribute to the development of strategies to improve quality of decision making and the customer and scheme participant experience.
- Deliver ongoing coaching and guidance to leaders and team members to ensure their development is supported through the quality management process.
- Facilitate data checking and exception reporting to ensure data integrity including analysis of results.
- Identify trends, patterns and changes in market conditions to inform ongoing professional development and collaborate on broader learning and development strategies.
- Assist with the coordination of stakeholder surveys, analysis, reporting and communication of results.
- Review and follow up of customer feedback and surveys to identify areas for customer improvement.
- Coordinate the development of and maintenance of good practice procedures, process and guidelines to support our overarching policy framework and ensure excellence in decision making and service delivery.