Application Support Engineer

Woolworths Group

Melbourne, VIC
Permanent
Full-time

2 days ago

MyDeal StoryDiscover an online shopping experience like no other with MyDeal - the premier Australian retail marketplace that has been bringing shoppers the best deals, discounts and sales on home and lifestyle products since 2011.We pride ourselves on offering a curated selection of quality products from trusted retailers, so our customers can shop with confidence knowing they are getting the best of the best. From the biggest brands to unique and boutique offerings, we've got all of our customers covered.But our commitment to excellence doesn't stop there. In September 2022, MyDeal joined forces with the Woolworths Group, expanding our reach and capabilities to better serve our customers. As part of this prestigious group, we continue to grow and evolve, enhancing our online marketplace and offering unparalleled value to our loyal customers.

A dynamic start-up culture within Woolworths Group
Melbourne CBD based with hybrid working flexibility
Awesome opportunity to join a business on a huge growth trajectory.

What you'll do?As the Support Engineer in the Woolworths MarketPlus (WMP) tech team, you will own and drive the triage of and response to WMP and MyDeal platform support tickets. Working closely with development and delivery teams, this role is key to delivering a good experience for the rest of our team. While external customer interaction is not part of the role, you will be directly impacting outcomes for them working with our customer service team. You will be responsible for overseeing the level 2 support function for the WMP and MyDeal platforms and escalating to development (level 3) where required.

Level 2 Support: Operate as the key owner for escalations from customer service and internal stakeholder support tickets.
Level 3 Escalations: Drive the triage and outcomes of more complex issues working in with the development team.
Stakeholder Engagement: Engage with stakeholders across WMP to better understand their pain points with the platform and actively look for improvements. Maintain strong relationships to support our technology ecosystem.
Documentation: Record common solutions to issues and transition to level 1 where possible.

What will I bring?

At least two years experinece in level 2 Application Support
Some development experience would be advantageous (particularly C# / .NET.)
Exceptional initiative, time management, and multitasking skills
Strong communication and stakeholder management skills

What you'll experience?Work in a dynamic and inclusive start-up culture with passionate people that collectively possess over 100 years of eCommerce experience.Play an important role in an ASX listed company that is experiencing unprecedented growth.Industry competitive remuneration in a full-time permanent position.A modern Collins Street CBD office easily accessible by tram, bus and trainGrow with the GroupAs an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences; for our customers and for each other.We'd love to hear from YouIf you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on or see more opportunities via .

Woolworths Group

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