Customer Experience Partner
- Cremorne, VIC
- Permanent
- Full-time
- Our much-loved approach to flexible hybrid working;
- Mentoring and leadership programs, with access to Learning & Development tools;
- First rate parental leave and support for working parents;
- Regular social events including our famous Innovation Days.
- Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
- Manage inbound enquiries from our Real Estate clients via phone and email, such as support to create listings, resolve template issues, and queries about bugs and integration issues.
- Identify process and product improvements from client feedback that will help to deliver on company strategy.
- Depending on experience - Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.
- Communicate more complex issues to the development and sales team for further attention.
- Expand your knowledge to become an industry expert within the Real Estate / Developer space.
- Flexibility to work 9am-5.30pm as well as 10.30am-7pm if required.
- Previous experience in fast-paced customer service / tech support roles.
- A passion for delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature
- Excellent problem-solving skills.
- A high level of confidentiality.
- Exposure to working with technology and SaaS platforms and an interest in learning more.
- Property industry knowledge
- Phone-based customer service experience.
- Basic knowledge of coding, XML, json or HTML.
Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life's property decisions, providing a one-stop-shop of solutions found only on Domain.As we change the way people engage with property, we need diverse thinkers to help us.What's Next?We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.Equity, Diversity & InclusionDomain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.brCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing