Customer Service Specialist

New South Wales
$65,000-75,000 per year
Permanent
Full-time

23 days ago

Immediate Start Available
Modern offices located in the heart of Sydney CBD
Full-Time, Permanent
$65,000 - $75,000 + Super

Our client is a well-established financial services company with a strong track record of delivering innovative solutions and exceptional customer support. They value their people as a key part of their success and are seeking a passionate Customer Service Specialist to join their team and contribute to outstanding client experiences.Role Overview:As the first point of contact, you'll play a key role in shaping how clients experience the company. You will manage inquiries, resolve issues, and provide clear information about financial products and services. Ideally, you have a finance background and excellent communication skills, thriving in a team-focused environment.Key Responsibilities:

Respond promptly and professionally to inbound calls and emails regarding loan applications, account queries, and product information.
Efficiently resolve customer concerns while ensuring compliance with company policies.
Maintain up-to-date knowledge of products and services to offer accurate advice tailored to client needs.
Collaborate closely with colleagues and other departments to ensure seamless service delivery.
Accurately document customer interactions and resolutions using CRM tools.

Requirements:

Degree in Finance, Business, or related field preferred.
Minimum of 1 year's customer service experience, ideally within a call centre environment in the financial industry.
Strong verbal and written communication skills.
Team-oriented approach with a willingness to support and learn from others.
Analytical mindset to identify issues and deliver timely solutions.
Genuine enthusiasm for helping customers and creating positive experiences.

What's on Offer:

Clear pathways for professional development within a respected and stable organisation.
A collaborative and inclusive workplace culture that encourages innovation and teamwork.
Ongoing training to expand your expertise in the financial sector.

Apply now to join a team where your skills will make a real impact!

Charterhouse

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