Grounds Crew | Cruise Whitsundays

Airlie Beach, QLD
Permanent
Full-time

6 hours ago

Job Description:Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About the roleWe have a casual position available for a motivated individual to join our Grounds Crew team. The successful candidate will play a key role in ensuring exceptional guest experiences by delivering consistent service, managing luggage and freight movement, maintaining inventory, and assisting the vessel crew. Clear communication with the fleet and Port of Airlie is essential, as well as a commitment to guest safety and satisfaction. This role also includes maintaining cleanliness in the work area and adhering to operational procedures and Work, Health and Safety (WHS) requirements.Key Responsibilities:

Provide exceptional guest service and maintain professional presentation.
Manage the movement of luggage and freight efficiently.
Maintain accurate inventory through ordering, receiving, and counting.
Assist vessel crew with loading and unloading of freight, luggage, and guests.
Ensure clear communication with fleet and Port of Airlie radio.
Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

About youThe ideal candidate will be passionate and proud of the service that they deliver and be willing to go above and beyond for our guests. You will be a team player with a demonstrated positive "can-do" attitude, have previous experience in a similar role and ability to deliver professional service. This role would ideally suit a motivated individual who is keen to grow with the company.To be successful in this role, you will have/be:

Ability to work efficiently and proactively in an autonomous environment
High level of personal presentation and interpersonal skills
Excellent written and spoken communication skills
Highly self-motivated and ability to multitask competing priorities
Great attention to detail with strong problem-solving skills
Intermediate knowledge of MS Office and general computer-based administrative tasks
Confident with the use of technology and communication device

Requirements:

Minimum of 1-years' experience in a similar customer service role, with previous Porter/Reservations experience advantageous
Experience in warehouse and procurement highly advantageous
Must hold a valid manual driver license
Must have own transport to/from Shute Harbour
First Aid qualifications highly desirable
Ability to work flexible hours including weekends and public holiday

Benefits:

Generous discounts on Journey Beyond travel and experiences
An attractive salary and positive work environment
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Discounts at the Cruise Café & Bar
Discounts at the bar on board vessels
Free public transport
Salary sacrifice remote area benefits

Applications will be processed in the order they are received, so don't delay, apply now!

Journey Beyond

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