Customer Success Manager
BlueAPACHE
- Sydney, NSW
- $75,000-90,000 per year
- Permanent
- Full-time
- Serve as the lead point of contact for all commercial matters related to your assigned client base.
- Gain a detailed understanding of your assigned client base, their business drivers and objectives, and the wider industry they belong to including any challenges, threats or compliance and regulatory requirements.
- Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM. Therefore, a multi-year qualified pipeline should be maintained.
- Provide quotations to customers
- Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring. Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
- Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team.
- Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts
- Extensive customer experience in IT technology, MSP or related industry.
- Previous experience working as a Customer Success or Account Manager.
- You have a keen interest in technology and can conceptualise consumption models.
- High attention to detail and commercial acumen.
- Dedicated and able to work to deadlines.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
- Regular social events and an awesome culture – work with a team of experts in their field
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!