Complaints Management Complaints Officers
Chandler Macleod
- Geelong, VIC
- $43.00-55.00 per hour
- Temporary
- Full-time
- 12-month contract with the possibility of extension
- APS5 - $55.24 per hour plus super
- APS4 - $43.82 per hour plus super
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met. • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
- Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed