About the Company:RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1,000 staff, and operates out of 34 locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.About the Role:Our brand new state of the art Emerald Branch is looking for our next Service Supervisor! This key role is the integral link between our customers and Technicians. You will assist the Service Manager in ensuring the smooth and efficient running of the Service Department.The key responsibilities of this role will include but not limited to:
Maintain accurate and on-time reports and records relative to the Service Department
Allocate work to Technicians and Apprentices ensuring they have the sufficient skill level to perform the work
Liaise with customers to ensure the repairs are performed within their budget, requirements and within the required time frame
Assist in the appraisal of repair work coming into the service department
Review all repair work orders for the accuracy & completeness concerning parts, materials and labour, & approve the release of equipment for delivery to the customer
Maintain technical and product knowledge on all equipment sold within the dealership's are of responsibility
You will bring the following skills and experience to the role:
Trade qualification (mechanical) preferred
Experience in a similar role
Strong organisational skills
Strong interpersonal and communication skills
Highly developed analytical and problem-solving skills
Understanding of service operations
Strong computer skills
Your application:We strongly encourage all candidates to learn more about RDO Equipment at our website; www.rdoequipment.com.au.To apply, click on the Apply link.Prospective candidates are advised that interviews will commence immediately. We are successful because of our people and we welcome applications from people of all backgrounds.If the role needs specific qualifications or licenses, we'll ask for proof later in the process. Having your documents ready early can help things move along smoothly!We can only accept applications from individuals who have the right to work in Australia. External agencies have not been engaged for this role, so please ensure you apply directly to be considered.For further information on this particular role or similar opportunities please contact our Careers Team at careers@rdo.com.au
