Business Support Officer | Team Assistant - Permanent role
- Melbourne, VIC
- $70,000-75,000 per year
- Permanent
- Full-time
- Act as the first point of contact for incoming calls, providing after sales support to customers
- Manage shared email inboxes efficiently, ensuring all queries are addressed and actioned in a timely manner.
- Deliver broad administrative assistance across Sales, Finance, Compliance, and other business functions.
- Maintain effective working relationships with customers, colleagues, and external partners to ensure smooth operations.
- Contribute to the continuous improvement of administrative, sales, and operational processes.
- Support day-to-day office and business activities, including ad hoc tasks as required.
- Ensure compliance with privacy regulations and relevant government policies in all activities.
- Support other states on State based public holidays on a roster basis.
- 2+ years of experience in customer service, call centre, sales support, administration or team assistant roles.
- Strong phone etiquette and excellent verbal and written communication skills.
- Proficiency in data processing and Microsoft Office Suite, including Word and Excel.
- Experience in customer service and/or stakeholder management.
- Intermediate numerical and mathematical skills.
- Ability to work collaboratively in a team and manage multiple priorities effectively.
- Exceptional attention to detail and accuracy.
- Strong problem-solving ability, with a proactive approach to resolving issues and streamlining processes.
- Please note this is a permanent role and only available to Australian citizens or permanent residents.
- Close-knit and friendly team with a down-to-earth, approachable atmosphere.
- Professional environment with a supportive vibe where everyone gets to know each other.
- Regular team lunches and access to a staff breakout room stocked with drinks and snacks.
- Birthday leave to celebrate your special day.
- Hybrid Work from home and office after training is completed, minimum 2 days in the office required.
- Loyalty rewards program for long-term employees
- Health & Wellbeing programs