Business Services Consultant

Crawford & Company

New South Wales
Permanent
Full-time

21 days ago

Job Description:

Great entry level role for someone who is looking to gain experience in a corporate environment
A very warm, engaging and sociable team
Join a global company with a great culture

About the OpportunityIf you don't have experience in administration or insurance, please apply anyway - we are wanting someone with a great attitude, who is willing to learn on the job, where you will be well supported by a warm and engaging team.The opportunity will involve interactions with interactions with claimants at various stages of their claim journey, such as at first notification of loss, resolving dissatisfaction that may have arisen, etcWhilst we would prefer someone with insurance/claims management experience, we are open to hearing from you if you do not have a claims or insurance background; essentially, we are looking for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance (on the job) and have the mindset of building a career in insurance.NB: The internal position title is Business Services Consultant.About You

You are a self-driven enthusiastic individual who is a problem solver by nature
You will be an excellent communicator with a passion for continuous learning and development
You'll also be a people person and can demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile

Key Requirements

Exceptional customer service skills
High attention to detail, organised and highly skilled in prioritising
Excellent verbal and written communication skills
Previous experience in claims/general insurance environment (desirable)
Thorough knowledge of insurance terminology, practices and conditions (desirable)

Key Responsibilities

Provide first contact triage support and advice to Customers with respect to their claims, whilst also setting loss reserves and controlling claim costs
Support Customers experiencing vulnerability
Prepare, review and/or issue documentation to key clients and/or customers in conjunction with or on behalf od Adjusters
Examine documentation, including claims forms, policies and endorsements, client instructions and other records to determine coverage and claims management strategies from a triage perspective
Occasionally progress claims that can be managed from desktop by conducting relevant analysis including physical damage details, interviewing insureds, and comparing claim information with evidence
Complete a suite of what happens next documentation for various stakeholders including loss adjusters, Insured, Insurers and Contractors by collecting and summarising information required
Intake, distribution, follow up and respond to escalations / complaints received from key clients
Preparation of General Insurance Code of Practice breach reviews and timelines for key clients
General Insurance Code of Practice data integrity audits
Open complaint reviews to identify opportunities to resolve and progress contentious claims
Preparation of monthly and ad hoc complaint and General Insurance Code of Practice reports for key clients
Adhere to General Insurance Code of Practice and relevant regulatory requirements
Adhere to insurer client Service Level Agreements, Key Performance Indicators and processes
Update Crawford Claims Management system(s) and any other as required
Ad hoc administrative functions

About CrawfordCrawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

Loss adjusting - property, major and complex loss, catastrophe response
Third party administration (Crawford TPA is a Lloyd's accredited provider)
Forensic accounting including business interruption expertise
Cyber response
Managed repair services (Contractor Connection)
Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
Legal services (HBA Legal)

To learn more about Crawford, please visit www.crawco.com.au.Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.

Crawford & Company

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