Customer Service Officer - Service Access Unit

Goulburn Valley Health

Shepparton, VIC
Contract
Part-time

8 days ago

Reference Number: 773Job Title: Customer Service Officer - Service Access Unit
Employment Type: Fixed Term Part Time Parental Leave Replacement ending April 2025Hours per Fortnight: 64
Location: Graham StreetClosing date: 09/04/2024About GV Health:At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.Click to find out more information about GV Health and our services.Click to find out more from our staff about a career and lifestyle at GV Health.Our RegionGreat things happen here! Follow the link to find out what its like to live, work and play in our wonderful region:Customer Service Officer- Service Access UnitThe Service Access Unit has staff located in both Graham St (main campus) and CommunityHealth @Gvhealth Corio st campusAn opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.
The Service Access Unit is a dynamic and innovative team who are responsible for providing streamlined access to a range of allied health, community and outpatient services. A focus on the client is essential to this role. This role requires excellent customer service and administrative skills and the successful applicant will be a confident and friendly team member, who will be encouraged to enhance their skill base and contribute to the re-design of administrative systems.The successful applicant will have well-developed time management and problem-solving skills, the ability to prioritise tasks and work under minimal supervision. Applicants should also possess excellent written and verbal communication and interpersonal skills and be able to work effectively within a team environment. A sound knowledge of computer based software applications including Word/Excel/database management systems is also required.We are looking for:

Patient/Client focused skills
Excellent communication skills
Experience working with clients from a culturally & linguistically diverse background

Position Description:Why work at GV Health?

Free

to personally welcome and connect you to our wonderful community * Generous
, subsidised staff parking and discounted leisure memberships * Flexible work practices and options to purchase additional leave to support work/life balance

Paid parental leave
Professional development and study leave to help reach your learning and career goals
A confidential employee assistance program (EAP) for you and your loved ones
Social club membership offering a range of events, functions and local community discounts
Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

Goulburn Valley Health

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