Expression of Interest | Store Manager | Full-time | Sydney

Sydney, NSW
Permanent
Full-time

2 months ago

Job Category: RetailJob Description:About TiffanySince 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world's most recognizable luxury brands with close to 300 stores worldwide.About the roleWe are excited to be in search of a Store Manager for our upcoming new stores located in Sydney. This is a rare opportunity to lead a luxury retail business.As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams. You will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding client experience. You will effectively lead, develop and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of client experience.Responsibilities include, but are not limited to:

Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations.
Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.
Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.
Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.
Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

Minimum five years' experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.)
Experience in sales generation and managing the achievement of sales results
Experience working towards targets and KPIs
Experience in partnering with high-net-worth individuals in a selling environment.
The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
Proven ability and desire to work in a fast-paced, changing environment
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
Flexibility to work non-traditional hours, including days, nights, weekends and holidays
In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

Generous salary & bonus, incentives employee discounts and milestone gifts
High performing, caring, fun and dynamic team
Culture focused on wellbeing, innovation and growth
Endless career opportunities with the largest luxury group - LVMH!
Never-ending training and individual up-skilling opportunities
Great mentoring from highly experienced management team

This is just the beginningResponsibilities:Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using a Tiffany touch; their own flair for making each client's experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. Their passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor.The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor skill set. Key responsibilities for the role are:

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed goals. Cultivate new and existing client relationships.
Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch.

Qualifications:The successful candidate will have:

Experience in retail, luxury retail or client-centric experience
Proven track record in achieving sales results and working towards KPIs.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Having an entrepreneurial spirit and cultivating client relationships
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is an advantage.
Proficiency in multiple languages. Mandarin speaking candidates are encouraged to apply!

Why Tiffany?

You will earn a generous salary and commission, with generous employee discounts and milestone gifts
Join a high-performing and well-connected team, who love to have fun!
Company culture focused on wellbeing, growth and engagement.
Endless career opportunities with the largest luxury group: LVMH!
Never-ending training and upskilling opportunities with great mentoring

Fit the Box?... A Blue Box with a White Ribbon. Apply now.

Tiffany & Co.

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