Customer Sales and Service Specialist - Darwin NT
Australian Workforce
- Darwin, NT
- Permanent
- Full-time
Company : TelstraKey responsibilities
- Create a simple and brilliant customer experience across all our interactions in a multi-media environment.
- Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
- Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
- Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer.
- Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience.
To be successful in the role, you will have the following skills and experience:
- Apply customer-centric approaches to resolve customer issues and improve the customer experience
- Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.
- A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people
- Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's
- Solving problems of moderate complexity