Field Technical Consultant - Site Print

• Apply technical knowledge to advise, train, demonstrate and operate the HP SitePrint technology.
• Integrate technical knowledge and business knowing to create solutions for customers.
• Resolve technical incidents externally within the field and/or technical application area.
• Work with internal development team and external construction services team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management and program stakeholders proactively.
• Proactively and reactively provide solutions to partners and end-users to prevent problems from occurring when using the SitePrint technology in various field applications.
• Apply or deploy HP solutions to meet moderately complex customer needs. Balance internal needs with customer needs within defined parameters.
• May identify additional services that could hint to future service revenue growth.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
• Responsible for helping define and establish in-region service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, bench-repair, whole unit exchange, knowledge management, training. • Drive Customer Expectation management as part of escalation process. • Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. • Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness. • Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
• Provides technical leadership on specific integration activities associated with services.
• Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders

• Bachelor’s degree preferred or associate degree holder (technical field) with 4-6 years working experience in construction related fields desired.

• Has construction industry experience. Civil Engineering/Surveying, Site layout, BIM, site project management are preferred, especially where new application specific technologies have been introduced and used.
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative).
• Project management, communication, and analytical skills.
• Able to identify, propose and implement operational efficiencies.
• Has ability to perform/drive resolution of problems on combinations and interactions of products.
• Ability to apply technology and consulting to solve a client business problem.
• Able to communicate and present complex issues with assurance and confidence.
• Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. • Owns and produces customer documentation.
• Ability to translate technical details into concise and easy to know written form.
• Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
• Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
• From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

• 50% of the time (25% within the country, 25% abroad, mainly to Spain, but not only) ** Availability to work on construction sites is a must. **

• Australian Market Leader across PC & Print
• A wide and varied product portfolio to market
• Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
• Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
• Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
• Market Leading Mentoring Program
• Recognised and one of the world’s most sustainable companies
• Wellness Programs
• Flexible work environment
• Supportive team culture
• Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

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