Lead Generation and Customer Experience Specialist
- Richlands, QLD
- Permanent
- Full-time
We're more than a leading equipment dealer of some of the world's most recognised brands John Deere and Vermeer we're a people-first organisation built on respect, integrity, and teamwork. We foster a culture where every team member feels valued, supported, and empowered to thrive.Why RDO Equipment?
- Work with people who connect, collaborate, and make an impact together
- Flexible work options that let you live your life outside of work
- Real career pathways and leadership development
- Work with leading global brands like John Deere and Vermeer
- We celebrate wins, support each other, and build careers that matter
- Distribute inbound sales enquiries, received through channels including website contact forms, chat bots, social media platforms, and event lead forms, to sales teams.
- Leverage internal systems to capture, track, and report on the progress and closure of inbound sales leads, including tender opportunities.
- Collaborate with internal stakeholders to support effective lead conversion.
- Coordinate RDO Equipment's Customer Experience (CX) program with program vendors and internal stakeholders, and the regular reporting of feedback to drive continuous improvement.
- Coordinate RDO Equipment's presence on industry and government procurement platforms, including maintaining accurate business profiles, administering user access, and ensuring compliance documentation is current and complete.
- Provide hands-on support to the Marketing team in the execution of marketing campaigns, digital initiatives, and day-to-day operational tasks.
- Contribute to a culture of innovation and continuous improvement across all areas of responsibility.
- Experience in tender coordination, marketing, or sales operations
- Strong organisational and communication skills
- Exceptional attention to detail and accuracy in documentation and reporting
- Confidence using Microsoft Excel for data tracking, analysis, and reporting
- Ability to manage multiple priorities and meet deadlines
- Proficiency with CRM systems and digital communication platforms
- A proactive mindset and collaborative approach
- Is safety conscious, solutions focused, and ready to grow
- A team player who takes ownership and drives results
RDO Equipment sells and supports John Deere Construction, Forestry, Agriculture and Turf products, as well as Vermeer Corporation's range of Construction and Environmental products. Continuing a 60-year Australian legacy of innovation and partnership with Australian industry, we proudly employ more than 800 Australians across our 28 dealership locations throughout Australia. RDO provides specialist sales and aftersales support to customers across industries including agriculture, roads and civil infrastructure, earthmoving, environmental resource management, mining and forestry.At RDO, our values are the foundation of everything we do. We partner with our people, build customers for life, create opportunities, act with integrity, and play to win. We're committed to fostering a workplace where everyone feels seen, heard, and valued. We welcome people of all backgrounds, experiences, and perspectives. Diversity drives innovation and inclusion fuels success.Ready to Make Your Mark?
Ready to build what matters? Apply now and grow your career with RDO Equipment.