Guest Service Officer
Hyatt
- Canberra, ACT
- Permanent
- Part-time
- Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
- Training and development opportunities with over 2000 online learning modules to support your career development
- Laundered uniforms
- Above Award wage rates
- Access to an employee assistance program
- Being part of a diverse and inclusive team, passionate about their work
- Complimentary and discount accommodation at Hyatt properties worldwide
- Opportunity to grow and develop your career within an international hotel group
- Greet guests in a friendly, hospitable manner
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Provide guests with information regarding the hotel, outlets, amenities, and area
- Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
- Answer phones in a courteous manner and assist guests with any inquiries
- Utilize hotel software and PMS to record guest information in an accurate manner
- Good Computer Skills
- Ability to work under pressure
- Positive, can-do attitude
- Diploma/certificate in Hospitality or Tourism Management is desirable
- Knowledge of Opera is desirable
- Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded