Full Time - Customer Service Officer

Des's Group

Hindmarsh, SA
Permanent
Full-time

1 month ago

Join a friendly team that contributes towards providing a valuable service to your community.

Opportunity to join a successful family-owned business.
Work with a passionate and forward-thinking team.
Benefit from full training and support.
Flexible working roster.

Des's Group has 60 years of experience in personalised transport services. We are versatile with individual companies distributed throughout various locations in SA. From simple A to B transfer solutions, Wine Tours, Weddings or Corporate movements, we can tailor transport solutions to suit a wide range of requirements.We currently have a requirement for an experienced Customer Service Officer to join the Des’s team at Hindmarsh.At Des's we understand the importance of our people and the role they play in delivering a quality customer experience. As a Des driver you will be able to take advantage of in-house training to gain skills and experience. Our aim is to make starting work easy and enjoyable.Reporting directly to the Des’s Minibus Manager you will be responsible for, but not limited to;

Effective management of customer queries via phone and email
Develop solutions for all customer enquiries.
Effective communication with a large and diverse team
Liaising with customer and drivers
Developing and maintaining relationships with internal and external stakeholders
Adhering to all Regulatory requirements
Provide a professional level of service in-line with company policies and procedures
Deliver a level of service that exceeds all customer expectations.
Promote and portray a positive image for the Company.
Provide and maintain a safe workplace in accordance with OHS policies and procedures

To be successful in this role you will have the following skills and attributes:

Sound knowledge of the Greater Metro area
Well-developed written and verbal communication skills
Customer centric and solution focused approach
Ability to build and maintain strong stakeholder relationships
Proactive, well organized with strong time management and record keeping skills
Proficiency in MS Office suite
Demonstrated ability to remain calm and work effectively under pressure.

This is an opportunity to play a part in the continued success of Des's Group!Please be sure to include a covering letter addressing relevant experience against the skills and attributes and how this can add value to the team.If you are friendly, reliable, motivated and customer service orientated who is well presented and flexible towards working hours, then we would like to hear from you!Apply Now!

Des's Group

Apply Now