Customer Service Representative
Rentokil Initial
- Sydney, NSW
- Permanent
- Full-time
- Managing and prioritizing daily workload in a shared inbox
- First contact resolution for cross-category works required
- Liaising with customers directly via email and phone calls on a daily basis
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers
- Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
- Ability to meet KPIs
- Previous working experience in a Customer Service Or Retail Customer Service Role
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- High attention to detail
- Outstanding verbal and written communication skills
- Love working in a team environment
- Strong work-life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses