Customer Service Representative
Michael Page
- Regents Park, QLD Nambour, QLD
- $65,000-66,000 per year
- Permanent
- Full-time
- Handle inbound calls, fostering positive customer relationships and addressing inquiries promptly and professionally.
- Utilise various communication channels to understand customer needs and identify sales opportunities.
- Proactively manage and resolve customer complaints, striving to exceed expectations.
- Provide technical assistance to customers, aiding in product selection for specific applications.
- Coordinate with Field Sales Representatives for seamless transition and follow-up on potential sales opportunities.
- Conduct outbound calls to generate qualified leads and appointments for the sales team.
- Collaborate closely with the sales team to support their efforts, including data gathering and follow-up activities.
- Demonstrate a positive attitude and a willingness to learn and grow with the company.
- Be coach-able and have an adaptable nature.
- Showcase excellent written and verbal communication skills.
- Have a strong attention to detail and proficiency in data entry.
- Be proficient in MS Office suite (including Word, Excel and PowerPoint).
- Demonstrate a customer-centric mindset.
- Previous experience in customer service, operations and/or sales is highly desirable.
- Basic technical engineering knowledge is highly desirable.
- A background in manufacturing is highly desirable.
- Basic knowledge of engineering equipment such as pumps, valves and heat ex-changers is highly desirable.
- Australian Citizen or Permanent Resident.
- A competitive salary package.
- Monthly pay structure.
- A varied role with new challenges each day.
- Comprehensive training and ongoing support.
- A collaborative work environment.
- Opportunities for career progression, particularly in sales.
- On site parking.
- Convenient Regents Park location.
- Monday to Friday, 8:30am - 4:30pm
- Report to the National Customer Service Manager
If you think you would be a great fit for this role, submit your resume today. I look forward to hearing from you!