Patient Services Officer
GenesisCare
- Bunbury, WA
- Permanent
- Full-time
We are looking for an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team in our busy Bunbury clinic. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.We currently have a full-time position available for someone to become part of our vibrant team who are passionate about customer service and working collaboratively.More specifically, you will:
- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.
- Established, close-knit team, thriving culture and lovely team perks.
- Fast-paced, challenging role with one of the most influential healthcare providers.
- Supportive environment where you can develop with excellent management.