Territory Manager
Avenir Energy
- Sydney, NSW Canada
- Permanent
- Full-time
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:
- Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
- Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
- Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
- Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
- Incentive Programs: Annual performance-based rewards for both individual and company achievements.
The Territory Manager will be responsible for overseeing all operational functions across Cape Breton, Nova Scotia, with a strong emphasis on service delivery, team leadership, and regulatory compliance. In addition to managing day-to-day operations, this role includes a strategic sales component focused on supporting revenue growth through customer relationship management and market development. The ideal candidate will bring a balance of operational expertise and sales acumen to help drive efficiency, profitability, and customer satisfaction. This position reports to the Regional Manager for the area.
Key Responsibilities:Operations Oversight:
- Manage daily operations, ensuring compliance with safety regulations and company policies.
- Oversee the logistics of propane delivery and distribution, optimizing routes and resources.
- Collaborate with the service department to ensure timely and efficient customer service.
- Lead and mentor operations teams, fostering a winning culture of excellence, engagement, and accountability.
- Ensure operations team have the training, tools, and support required to effectively serve our customer.
- Conduct regular performance evaluations and provide development opportunities.
- Monitor sales performance and operational costs, preparing budgets and financial forecasts.
- Analyze sales data and customer feedback to identify areas for improvement and growth.
- Develop and implement sales strategies to achieve revenue targets.
- Identify new business opportunities and expand market presence.
- Cultivate and maintain relationships with existing and potential customers.
- Conduct market research to understand industry trends and customer needs.
- Ensure high levels of customer satisfaction through effective communication and service delivery.
- Address customer inquiries and resolve issues promptly and professionally.
- Promote a culture of safety within the team and ensure compliance with all regulatory requirements.
- Ensure employees are trained and competent in their roles. Complete safety audits and inspections to maintain a safe working environment.
- University degree or Business Diploma and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales.
- Industry knowledge relating to propane or fuel distribution considered an asset
- Excellent leadership, communication, organizational, and analytical skills.
- Ability to handle conflict and de-escalate issues quickly and effectively.
- Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary.
- Working knowledge of Microsoft suite of products