Order Fulfillment Team Leader
T2 Tea
- Victoria
- Permanent
- Full-time
Reporting to the Warehouse and Distribution Manager, the Order Fulfillment Team Leader will be responsible for driving accurate and efficient order fulfillment teams in an environment that consists of multi-Sales channels. Develop the team's personal growth in skill sets to provide our customers with multiple fulfillment options while maximizing operational efficiency and managing associated costs (e.g., labour, shipping, consumables and wastage).Key Responsibilities
- Responsible for the daily management of EBA DC Co-ordinators and Team Members aligned to all fulfillment channels inclusive of Supermarket and Project orders.
- Ensure the KPI targets for processing orders are monitored daily and reported on weekly.
- Managing all Payroll functions for Team Members aligned to the order fulfillment role in the employment structure.
- Primary point of contact for all channel enquiries and along with the DC Manager, will be required to attend cross departmental Teams meeting as the DC's representative.
- Organise for the daily Retail Replenishment lines, Ecomm orders received and Wholesale orders received to be loaded and released prior to the commencement of the next shift.
- Forklift Licence (preferred)
- Elevated Work Platform Yellow Card (EWP) (preferred)
- Experience using WMS and ERP (Highjump and Netsuite preferred but not essential)
- Experience leading teams of 10-20 operators.
- Previous experience in a similar role will be highly regarded
- Highly planned & organised
- Can adapt to work changes and priorities
- Ability to inspire others and lead change
We are a B Corp Certified Organisation!At T2 we are all about the love of tea and delivering an exceptional customer experience. T2 offers one of the largest ranges of specialty teas from around the world. We encourage our customers to experience the world of T2 through exploring and discovering the art of brewing that perfect cup. A Cup For Me. A Cup For You. T2.
T2 values courage, curiosity, creativity, passion, generosity, and accountability.
We celebrate our tea-mates' uniqueness and love the character they infuse into the T2 brand.The T2 perks
- Competitive salary on offer
- Bonus earning potential with T2's Performance Based Incentive Program + Monster Sales Monthly Incentive Program.
- Enjoy up to 50% off all things brewing, storing, stirring, and sipping with endless cups of tea!
- Swap Public Holidays Program.
- T2 Heroes Awards: with annual overseas Tea Trip.
- Events Active Social Calendar.
- Well-being Initiatives.
- Employee Assistance Program (EAP).