Ready to Lead the Journey? Step into a Dynamic Rail Operations Leadership Role with Transwa!Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.About the roleTranswa is looking for an experienced and motivated professional to take the reins of our Prospector and AvonLink/MerredinLink on-train services, overseeing daily operations, rostering, staff performance, and customer service excellence. In this exciting role, you'll be the driving force behind a seamless passenger experience, ensuring every journey is safe, efficient, and memorable. You'll coordinate and support on-train staff and East Perth station operations, bringing leadership, innovation, and a strong customer-first mindset to one of WA’s most iconic regional transport services.You'll play a vital role in ensuring services run smoothly across a seven-day operational cycle—managing everything from staff performance and rosters to stock control and service quality. Whether you're handling operational issues, responding to customer feedback, or implementing continuous improvements, your decisions will directly impact the travel experience of thousands of passengers. Your ability to lead, coach, and foster teamwork will shape a culture of professionalism and pride within our on-train crew and station staff.This is more than just a job—it's a leadership opportunity with real impact. If you bring strong communication, rostering experience, a background in customer-centric operations, and a passion for problem-solving, we want to hear from you. Join a dedicated and supportive team at Transwa and help shape the future of regional rail travel in WA. Be part of something that moves people—literally and professionally. Apply now and lead the journey forward.About You!To excel in this role, you should possess:
Demonstrated understanding of and experience applying contemporary customer service principles.
Good knowledge of and relevant operational experience in a transport passenger network.
Relevant expertise developing and maintaining duty rosters in an operational environment.
Relevant experience managing performance of operational personnel.
Demonstrated ability to lead, motivate and support others.
About UsThe Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.You can expect.
Opportunities to grow through personal development and career pathways
Health and Wellbeing programs including access to a free 24/7 onsite Gym
Subsidised Corporate Apparel and Spectacles
Supportive Team Environment
Opportunity to join our Social Club offering savings and benefits all year round.
This a permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.**To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.Further InformationPlease refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.Please contact Darry Allen, Operations Coordinator on (08) 9326 2171 for specific information about the role.For more information about the PTA, please visit .For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or emailHow to ApplyApplicants are requested to provide the following: * A comprehensive CV with two work related referees.
Please submit a cover letter (maximum 3 pages) that:
Outlines your relevant experience and suitability for the role, addressing all selection criteria as outlined in the Job Description Form; and
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.Attachments- -About the PTAThe Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional area under the Transwa brand, and administers School Bus Services (SBS).
