Senior Collections Officer

• Work in a fast-paced environment with opportunities for career development
• Supportive, inclusive, and growth-oriented workplace culture

• Oversee the debt recovery process to ensure timely payments.
• Negotiate repayment plans with clients while maintaining a professional approach.
• Monitor overdue accounts and take appropriate actions in line with company policies.
• Prepare detailed reports for the accounting and finance team on collection activities.
• Handle escalated cases and liaise with external stakeholders when necessary.
• Ensure compliance with relevant regulations and internal guidelines.
• Maintain accurate records of all communication and agreements with clients.
• Support the team with process improvements to enhance efficiency in debt collection operations.

• Previous experience in debt collection within the financial services industry.
• Strong analytical skills to assess and manage overdue accounts effectively.
• Excellent communication skills, both written and verbal, to liaise with clients and stakeholders.
• Attention to detail and the ability to maintain accurate records.
• Proven ability to handle challenging situations with professionalism.
• A solid understanding of relevant regulations and compliance standards.

• Competitive salary
• Permanent full-time role in a convenient North Sydney location.
• Opportunities to work within a structured and professional financial services environment.
• Supportive company culture that values results and collaboration.
• Potential for career growth within the accounting and finance department.

Michael Page