Customer Service Officer
- New South Wales
- Permanent
- Full-time
- Exciting opportunity to work autonomously & work in a close knit team
- 12 Months Max Term opportunity
- Encourage candidates from call centre/help desk backgrounds to apply
- Serve as the primary point of contact for customers, managing all account and administrative matters with a customer-centric approach via emails and phone.
- Conduct outbound calls and email follow-ups to ensure accurate meter readings, invoicing, and achievement of account targets.
- Collaborate with customers and internal teams to understand business needs and deliver tailored solutions, including contracts and consolidations.
- Maintain accurate customer records, manage account updates, and ensure timely capture of meter readings via phone, email, and online platforms.
- Handle inbound and outbound customer communications, resolving enquiries promptly and professionally.
- Identify and resolve potential issues with meter data, ensuring smooth account operations and customer satisfaction.
- Intermediate to advance expertise in Microsoft Excel (including experience using spreadsheets, pivot and vlook up)
- Ability to communicate effectively with excellent problem-solving and troubleshooting skills
- A team player who enjoys working in a collaborative environment.
- Previous experience in invoicing will be desirable
- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our “Gold Pass” rewards platform.
- Income Protection and Life Insurance.
- Salary Packaging & Novated Leasing available.