Take hold of a monster opportunity and join our Member Services team as an Insights and Initiatives Specialist.This is your chance to take the next bold step in your career and contribute to something truly impactful.Stay and grow with us!
14% superannuation (for EA team member) is standard here - because your future matters.
We’re committed to your growth, offering top-tier training and development to help you build a career you’re proud of.
Enjoy the flexibility of hybrid work, balancing time at our purpose-built hubs with working from home.
When you're in the office, take advantage of our thoughtfully designed spaces: end-of-trip facilities, yoga and multi-faith rooms, parent and carer rooms, quiet zones, BrewHub coffee stations, and collaborative team areas.
About the roleWe’re all about helping our members make the most of their money. And while they go after their goals, you can too. We’re seeking an experienced and passionate Insights & Initiatives Specialist to join our Enablement team. This role is pivotal in supporting the delivery of our Vulnerable Member Policy and driving initiatives that enhance the experience of members in vulnerable circumstances.Day to day, you'll:
Analyse member data and escalation outcomes to identify improvement opportunities.
Lead and support process and system changes aligned with Member Guardian focus areas.
Act as a subject matter expert on vulnerable member issues across ART projects.
Provide data and reporting to internal stakeholders.
Build strong relationships with senior leaders and business units.
Investigate and resolve complex member matters.
Stay abreast of industry developments and legislative changes.
This role is permanent opportunity.About youIt goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Advanced analytical and strategic thinking skills.
Proven experience in change management and project coordination.
Strong influencing, negotiation, and stakeholder engagement capabilities.
Excellent written and verbal communication skills, including the ability to present to executive-level audiences.
A collaborative mindset and the ability to resolve conflict effectively.
A passion for improving member outcomes and driving meaningful change.
Apply online nowEveryone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 14-September 2025.We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.EligibilityThis role is only open to current Australian Retirement Trust employees, temps and contractors. If that's you, we'd love to hear from you.#LI-DNI
