QT Sydney - Sommelier
- Sydney, NSW
- Permanent
- Full-time
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About QT Hotels & Resorts:
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.About the Role
The function of the Sommelier is to effectively implement the wine program outlined by Group Director of Beverage as well as adding their own flair to the list, whilst driving and developing the team to perform at a World Class level. The individual will work with Director of Food & Beverage to ensure COG’s are managed, cellar and wine lists are accurate as well as continuously increasing the minimum spends per head.The Sommelier will assist Venue Manager in managing operational and staffing requirements for the department, maintaining the highest of standards at all times. They will implement regular trainings and ensure thorough inductions for new employees are complete.
In summary, it is not the intention to list all the responsibilities pertaining to this position, but to highlight the most important aspects.Key Responsibilities
- Overall accountability and direction of the wine program for Pascale & remaining F&B departments across the hotel.
- Overall accountability for the people, product, service.
- Continually analyze and assess performance of Pascale against its stated objectives; formulate strategies and enact remedies as appropriate.
- Work in conjunction with F&B management, Bar Manager & Sales, and marketing teams to formulate and strategies business and sales ideas – Explore opportunities through research and early activations.
- Expectations are exceeded at all times. Training calendar to be created.
- Systems and point of sale operations including general IT, Infrasys and ResDiary – This includes ongoing menu maintenance and engineering with all updates.
- Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests.
- Involvement in relevant WHS, sustainability and food safety sub committees.
- Maintain wage and beverage costs as per targets – report daily on rostered Vs actual.
- Ensure optimum performance in specific duties and special projects as assigned
- Lead by example in providing excellent customer service in a warm and friendly manner, and showing pride in the brand
- Maintain formal training plans, and conduct “on the job” training sessions for Front of House staff
- Implement a correct wine handling and storing SOP (floor & bar), opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times
- Monitor the floor and when under pressure during service, be of assistance in supervision and operation
- Monitor service personnel’s appearance and grooming
- Maintain a daily, weekly and monthly inspection check for all areas. Ensure proper follow up to attain maximum cleanliness and security. Record and communicate any maintenance and cleanliness issues.
- Work with F&B management and purchasing manager to maintain cost control to ensure the department budgeted profit is achieved
- Ensure good management of beverage and consumable stock levels, liaising with purchasing manager & suppliers of packaging, beverage and other items as required
- Ensure a clear and open communication with Director of Food and Beverage and senior managers within the Hotel.
- Ensure a clear and open communication with F&B management & Head Chef in regards to events needs
- Be aware of, and adhere to, all procedures including security, fire and the Workplace Health and Safety Act
- Be familiar with and observe all house rules and policies as set out in the Employee Handbook.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company