Senior Fiserv Signature Platform Support Engineer
- Brisbane, QLD
- Contract
- Full-time
Duration: 12-month contract
Start Date: Immediate
No. of Positions: 1Ayan Infotech is seeking a highly skilled Senior Fiserv Signature Platform Support Engineer to join our team for a major banking client. This role is part of a managed services engagement, requiring high-priority (P1/P2) incidents. You will work closely with onshore and offshore teams, ensuring stability, performance, and seamless operations of the Fiserv Signature platform.Key Details
- Interview Process: 1 interview stage
- Onsite Requirement: 3 days per week
- Project Timeline: Transition in progress, Go-Live scheduled for early November, part of a 5-year program (initial 12-month contract)
- Provide Level 2 & 3 support for Fiserv Signature platform modules.
- Troubleshoot and resolve P1/P2 incidents to meet SLAs.
- Monitor platform performance and minimise downtime.
- Collaborate with internal teams, vendors, and customers to address technical issues.
- Conduct RCA and prepare detailed documentation, including corrective and preventative measures.
- Assist with patching, upgrades, and deployment of new platform releases.
- Ensure smooth integration of Signature modules with other systems.
- 2-3 years' experience supporting Fiserv Signature platform, including Signature CBS (Aperio).
- Understanding of Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation.
- Strong technical proficiency in Fiserv Signature configuration, troubleshooting, and support.
- Experience troubleshooting complex platform issues and related integrations.
- Exposure to AppDynamics and Splunk for incident/problem investigation.
- Strong knowledge of ITIL processes (Incident, Problem, Change, Service Request).
- Database knowledge: Oracle and basic SQL query skills.
- Excellent problem-solving skills with the ability to prioritise and manage multiple tasks.
- Strong communication skills for both technical and non-technical stakeholders.
- Ability to work collaboratively in a team environment.
- Work on a high-profile banking project with a global consulting partner.
- Opportunity to be part of a major core banking platform transformation.
- Hybrid working model with strong team support.