Regional Manager
myHomecare
- Clayton, VIC
- Permanent
- Full-time
- Inspirational leadership in a growing company.
- Building a career in Australia's largest home care package provider.
- Flexible work arrangements including a hybrid working model, three days in the office and two from home.
- Access to a range of employee benefits programs including wellbeing program as well reward and recognition.
- Annual performance development plans, career and succession planning.
- A role with true purpose.
- A new office with great facilities in M City, Clayton.
- Improved client satisfaction/NPS (Net Promoter Score) and product reviews.
- Ensuring that clients are retained for longer and that avoidable departures are minimised.
- Improved word of mouth advocacy.
- Higher life-time EBITDA per customer, lower relationship manager role turnover and unplanned leave.
- Ensure that growth is not constrained by capacity or quality.
- A culture of which takes pride in continuous improvement and increased employee productivity.
- Ensuring that onboarding, training and career progression is measured and benchmarked.
- Improved employee satisfaction and online reviews.
- Extensive experience in team leadership and management using data and insights to deliver operational performance improvement.
- Demonstrated success in leading through people in Human Services or similar highly regulated, compliance focussed industries.
- Strong written, verbal communication and change management expertise, with the ability to drive cultural and organisational shifts towards customer centricity.
- Business acumen to identify the commercial imperatives and drivers of the business and foster a deeper understanding of priorities across the team.
- Adaptability and being able to adjust to changes and challenges in the business swiftly with proven judgement and maturity to make decisions under pressure, often with incomplete information.
- Strong planning skills and the ability to work at pace and across a large-scale environment.