Account Director/Digital Consultant (Digital Agency/DX/UX/CX) - Portfolio Lead

Canberra, ACT
Permanent
Full-time

2 months ago
Apply easily

Squiz is a leading provider of innovative digital experience solutions, helping businesses transform their customer engagement and deliver outstanding digital experiences. We work across industries to provide tailored strategies and solutions that enhance customer journeys, improve brand loyalty, and drive growth.The Role:
We are seeking a dynamic and consultative Account Director/Digital Strategy Consultant (Portfolio Lead) to join our team. This unique hybrid role combines the relationship-building expertise of an Account Executive with the strategic vision of a Digital Strategy Consultant. You will act as both a trusted advisor and partner, working closely with our clients to understand their pain points, craft customised digital strategies, and deliver exceptional customer experiences.Key Responsibilities:

Serve as a consultative partner for clients, building trust and long-term relationships with key stakeholders.
Identify and pursue new business opportunities, driving revenue growth by meeting or exceeding sales quotas.
Facilitate workshops to dive deep into client pain points, mapping customer journeys, and delivering tailored strategies and roadmaps.
Collaborate with marketing teams, participate in networking events, and represent the company at industry conferences to build brand visibility.
Develop and present digital experience solutions, with a focus on platforms such as DXP, CMS, and other enterprise-level technologies.
Guide clients through complex digital transformations, from strategy to execution, ensuring alignment with business objectives.
Provide thought leadership on digital trends, helping clients stay ahead of industry shifts and emerging technologies.
Delivering on their portfolio’s revenue targets.
Building and influencing exec level engagement with customers.
Professionally developing and directing the Client Partners in their team. Their staff should feel they can learn and grow by working for their Portfolio Lead.
Rainmaking. They can sense and develop new commercial opportunities through a combination of commercial acumen, innovative thinking and domain knowledge.
Winning new business if given a lead.

Qualifications:

Proven experience in a hybrid role of Account Director and/or Management/Digital Strategy Consultant, ideally from a similar environment - Digital Agency or like.
Strong consultative selling skills, with a focus on long-term relationship building and value creation.
Experience with digital experience solutions (DXP, CMS) and a deep understanding of customer journey mapping and user experience strategies.
Track record of meeting or exceeding sales quotas while providing strategic advisory services.
Excellent communication and presentation skills, with the ability to influence senior decision-makers.
Strong business acumen and problem-solving skills, capable of developing actionable roadmaps that align with clients' goals.
Ability to thrive in a fast-paced environment and manage multiple stakeholders and projects simultaneously.

What We Offer:

Competitive salary with performance-based incentives.
Opportunity to work with leading brands and cutting-edge digital technologies.
A collaborative and innovative team environment.
Professional growth and development opportunities.
Hybrid working arrangements to support work-life balance.

If you are passionate about digital strategy and customer experience, with the consultative expertise to drive results, we want to hear from you! Apply now to join a company where your skills as both a strategic partner and sales leader will be highly valued.Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.Why work for Squiz?You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.Who we are:Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Squiz