Guest Service Agent

Oaks Hotels

  • Salamander Bay, NSW
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Job DescriptionStep into a key front-facing role at Oaks Port Stephens Pacific Blue Resort, where coastal relaxation meets professional service. We are currently seeking a Full Time Guest Service Agent to join our welcoming team and help create smooth, memorable stays for every guest.As the first point of contact, you'll provide outstanding service from check-in to check-out, handling enquiries and issues with warmth, confidence, and professionalism.Key Responsibilities:
  • Greet guests on arrival with a warm, friendly, and professional manner.
  • Manage check-in and check-out processes efficiently.
  • Respond to guest enquiries in person, by phone, and via email.
  • Assist with bookings, room allocations, and special requests.
  • Resolve guest concerns promptly and ensure follow-up where required.
  • Provide local knowledge and recommendations for dining, attractions, and experiences.
  • Maintain accurate records and process payments using property systems.
Full-time hourly rate (excluding super):
Monday – Friday: $26.70
Saturday: $33.38
Sunday: $40.05Qualifications
  • Previous experience in a front office, guest service, or receptionist role (preferred).
  • Excellent communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Strong attention to detail and accuracy in handling reservations and payments.
  • A polished, professional appearance and demeanour.
  • Availability to work across a rotating roster including weekends, early mornings, and evenings.
  • Knowledge of hotel systems (e.g., Opera, RMS) is advantageous but not essential.
Additional Information
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

Oaks Hotels