File Management Officer
Allianz
- Melbourne, VIC
- Temporary
- Full-time
- Arrange independent medical examinations for injured workers ensuring all relevant correspondence is provided to the key stakeholders in a timely manner.
- Prepare correspondence to workers, employers and other stakeholders in response to either queries received or arising from the processing of claims, Novus task etc.
- Respond to claim related queries from workers, employers and internal staff, identifying and referring more complex queries to the relevant senior members of the teams.
- Proactively work within the team environment and actively contribute to teams' goals, assisting other members and supporting a positive working environment.
- Ensure privacy checks are conducted in accordance with AAL privacy and record keeping obligations and area accurately completed in claim files as requested.
- Ability to work effectively within a team environment.
- Multi-tasking skills and an ability to prioritise and to meet deadlines.
- Familiarity with MS office products.
- Strong work ethic and time management skills.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Excellent customers service skills.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.