We’re on the lookout for an organised, proactive, and customer-focused Field Service Administrator to become a key player in our Metro Field Service team based at our Clayton branch. This is a 12-month contract role that will see you step into a dynamic, fast-paced environment where you’ll be at the heart of keeping operations running smoothly.Reporting to the Customer Service Supervisor, you’ll play a vital role in supporting our Field Service team – assisting Customer Coordinators with work in progress management, raising purchase orders for labour and materials, processing invoices, handling customer feedback surveys, and ensuring accurate data entry across the service area.At William Adams, we know great administration is more than just paperwork – it’s about enabling our teams to deliver excellence. You’ll be part of a supportive crew who value collaboration, pride themselves on strong customer relationships, and work together to get the job done.This is more than just an admin role – it’s an opportunity to contribute to a business that’s been powering industries for nearly 100 years while building your own career in a supportive and growth-focused environment. Ready to bring your organisational skills to a role that makes a real impact?ABOUT THE OPPORTUNITYYour main responsibilities will include:
Schedule work site inductions for our Technicians
Ensure all tickets and licences are up to date and validated
Raise PO’s, consolidate and follow up accounts
Carry out contractor inductions
Manage post service calls for all equipment services
Manage registrations, inspections and service requirements for the field service fleet
Coordinate and validate payroll workflows (technician timesheets)
Provide back up and support to Lube Planners
ABOUT YOUYou understand the importance of exceptional customer service and have a strong eye for detail. You are a naturally positive and engaging communicator and enjoy collaborating at all levels.To be considered for this role you will have the following skills, experience and attributes:
Exceptional customer service and communication skills
Highly developed time management and organisational skills
Advanced computer skills and experience working with various databases
Ability to manage a multitude of tasks simultaneously
Hands on approach and a strong sense of accountability
Self-motivated, reliable and a proven team player
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more!Want to know more? Call David in our Talent Acquisition Team on 03 9566 0691 with any questions.
