Sr. Technical Support Engineer- SCCM

Sydney, NSW
Permanent
Full-time

19 days ago

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.This role is flexible in that you can work up to 50% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities:

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience.
3+ years experience working in a customer-facing role (e.g., internal and/or external).
3+ years experience working on technical projects.

Core Skills MECM Include :

Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
Task sequence creation and troubleshooting for OSD
Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
Application deployment, Packaging and content transfer via MECM and troubleshooting
Co-management implementation and troubleshooting
MECM Role implementation and troubleshooting
SCCM Client health monitoring and troubleshooting
Operating Systems Concepts – Active Directory, Security, OS Internals
Networking concepts – DNS, DHCP, protocols, Devices
IIS Concepts – Configuration, Architecture, SSL and Kerberos
Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
Enhanced HTTP & HTTPS MECM configuration
Tools – Netmon, Perfmon,Procmon, SQL Profiler & Procmon
Basic SQL Server Administration concepts

Australian Citizenship is preferred, role based in SydneyLanguage skills: Korean, Japanese or Chinese/Mandarin preferredAbility to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

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