Quality Officer

New South Wales
Permanent
Full-time

9 days ago

Seeking a detail-oriented individual who can provide technical expertise and support to customersAs a Quality Officer with DHL Supply Chain Australia, you will be responsible for conducting quality audits, ensuring the highest standards of repair quality and service accuracy. In line with the Quality Control Plan, your responsibilities will include:

Assessing Manufacturer repairs to ensure repair quality
Evaluating devices for accurate grading and disposition
Assessing after sales service claims to ensure accurate assessment outcomes
Provide weekly quality reporting to the After Sales and Reverse Logistics Manager
Serve as the technical point of contact (POC) on site for device-related escalations and queries.
Provide excellent service to both internal and external customers, assisting with escalations and issues as required

Please Note DHL Internal applications close on 02/09/2025DHL Supply Chain is a Great Place to WorkAt DHL, we are the global leader in contract logistics. We truly value diversity and recognize the unique strengths of each individual. We understand that our employees are the backbone of our success, and we strive to create a fulfilling and prosperous career experience for all.When you join our team, you can expect a supportive work environment that provides you with the necessary tools and training to thrive. In addition to our exceptional culture, we offer the following benefits to our employees:

Comprehensive training programs that empower you to expand your skillset and advance your career.
Annual bonuses and merit reviews to ensure recognition and reward for your contributions to our achievements.
Engaging staff activities such as monthly site lunches, competitions, and events.
Employee of the month and employee of the year acknowledgments.
Impressive staff discounts at many of our customers who are an essential part of everyday life

At DHL Supply Chain, we are committed to creating an environment where employees can effectively balance their priorities, work commitments, team engagement, and work-life balance in collaboration with their managers. We support flexible working arrangements tailored to individual role requirements, ensuring positive and productive outcomes for allJoin us and find out why DHL Supply Chain Australia is a Great Place To Work certified.To be successful in this role, you will have:

Proven experience in quality assurance or quality control within the logistics, manufacturing, or technology sectors
Strong understanding of repair processes and quality assessment methodologies
Excellent analytical and problem-solving skills
Ability to train and mentor team members effectively
Strong communication skills and a customer-focused mindset
Familiarity with After Sales and Reverse Logistics processes is an advantage

If you are ready to be part of a global network that is leading the logistics industry, we invite you to apply today. Take the first step towards a rewarding and fulfilling career at DHL.

DHL

Apply Now